THE SCHOOL FOR HOSPITALITY LEADERSHIP
'Aspire to Inspire'
INSPIRATIONAL TEAM LEADERSHIP AUDIO LEARNING PROGRAMME
"You have to have a leadership culture running right through the organisation, and even people in the most junior positions can play a leadership role.
Tim Melville-Ross. Past President, Chartered Management Institute
Who is the Programme Designed For?
The programme is designed for participants who wish to control their own learning by allowing them to study at their own pace, in their own environment. The course material is accessed by them only when they are ready to progress to the next stage of the programme. The content is designed for hospitality employees who either currently lead small teams of up to 20 staff (such as junior managers or supervisors within restaurants, kitchens, reception or accommodation services) or are seen as having the potential to take up a team leader role.
The work is directed by six lively audio tutorials delivered by Alan Cutler FIH FCMI, Principal of The School for Hospitality Leadership and creator of The Hospitality Leadership Excellence Survey, who has over 30 years experience in the hospitality industry, the past seven spent developing catering managers and supervisors across the country through his own training company. He is a published author on the subject and is recognised as one of the UK's leading authorities on leadership within the hospitality industry
For employers, audio learning offers an extremely cost-effective alternative to more traditional training in that it involves:
Ø No lost productivity Ø No travel and accommodation costs Ø No venue and trainer costs Ø Considerably increased retention due to staff working at their own pace
and, from little over £100 + VAT per person, it is very much cheaper than sending staff on an external training course.
Also, as an additional inspirational benefit, all participants are entitled to a free special offer, worth £12.99 ...
Outcomes
At the end of the programme, participants will be able to:
Ø Understand what is meant by leadership and the role of a team leader within a hospitality environment Ø Understand and apply the principles of leadership within a hospitality workplace Ø Draw up a plan of action to improve their leadership skills according to the principles learnt during the process
Benefits
Organisations will benefit from team leaders who understand and apply effective leadership skills and:
Ø Lead more highly motivated teams Ø Have higher levels of transferable leadership skills Ø Have the foundation of leadership skills upon which they can develop into operational leaders Ø Whose teams provide improved standards of service to external and internal customers Ø Whose teams contribute positively to their organisation's image and competitiveness Ø Whose teams enjoy lower levels of staff turnover
Programme Content
This is a unique development programme, focusing entirely on the team leader qualities required of the UK hospitality industry. It provides a basic understanding of leadership theories and approaches, before considering the application of inspirational leadership in the workplace.
Through the combination of audio tutorials and a comprehensive work book of handouts, exercises and other material, participants experience a variety of learning methods: tutorials, case studies, practical exercises, checklists, personal reflection and action planning. They also undertake a real-life leadership project in their workplaces.
The programme commences with pre-course reading and the work book sent in pdf format, along with the first of six audio tutorials:
1. Understanding leadership
What is leadership? What makes an inspirational leader? Are leaders born or made? Is there a difference between management and leadership? The 21st Century leader
2. Various leadership approaches
The qualities approach The situational approach The functional approach The Leadership Jigsaw®
3. Leadership theories
Maslow's Hierarchy of Needs McGregor's X-Y Theory Hertzberg’s Motivational Factors Servant Leadership Action-Centred Leadership
4. Applying Leadership (through a workplace project)
Defining the task Planning the task Briefing the team Controlling Evaluating
5. The People Aspects
Setting an example Motivating individuals and teams Building relationships Delegation and empowerment Effective communications
6. Taking the Next Step
Striving for the next level - operational leadership The requirements of first-line management Personal action planning
Click here for detailed written description of each tutorial, or ...
When the participant has completed all six tutorials he or she will be invited to complete an optional written assessment of the knowledge they have gained, at a small additional cost. Being conscious of the fact that not everyone is comfortable writing long examination answers, the assessment is in the short-answer format. Based on the results of this final assessment, successful participants will receive a signed, certificated record of their achievement.
Summary
In summary, The Inspirational Team Leadership Audio Learning Programme, designed and delivered by The School for Hospitality Leadership, is a sector-specific development programme for current or potential hospitality supervisors and junior managers who wish to learn at their own pace. It offers significant benefits for both the participants and their employer - not least significant cost savings over attendance at an external training course. Participants are taught a comprehensive range of team leadership skills as directed by six lively tutorials from Alan Cutler, the School's Principal and one of the country's leading authorities on leadership within the hospitality industry. Participants complete the programme by identifying the actions they intend to apply to become more inspirational team leaders, before taking the optional written assessment of the knowledge they have gained.
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Contact us - inspire@hospitalityleadership.com