INSPIRATIONAL TEAM LEADERSHIP

TWO-DAY TRAINING COURSE

"It is unfair, if not immoral, to give a person a leadership job without giving him some training for leadership. Yet hundreds of organisations do just that. It is unfair on that individual, but it is even rougher on those whom he is expected to lead"

                                                                                                                                                             John Adair

Who Should Attend

Hospitality employees who either currently lead small teams, such as junior managers or supervisors within restaurants, kitchens, reception or accommodation services, or are seen as having the potential to take up a team leader role.

Course Overview

Building upon the findings of the first primary market research project of its kind, The  Hospitality Leadership Excellence Survey, this is a unique development course focusing entirely on the team leader qualities required of the UK hospitality industry. It takes as its core model, Action Centred Leadership™ (ACL™), created by the UK's foremost leadership guru, John Adair, which is represented by three, overlapping circles that denote a leader's main responsibilities:

Ø              achieving the task

Ø              building and maintaining the team

Ø              developing the individual

The two-day programme encourages trainees to consider how the principles of ACL™ can be applied to great effect within a hospitality environment. However, it is not only relevant to the challenges faced by a team leader employed within our industry it is also:

Ø              Practical - focusing on the actions required by a hospitality team leader.  

Ø              Participative - encouraging learning by doing and reviewing. Every trainee will have at least one opportunity to lead a team through an exercise, one opportunity to formally observe the leadership of an exercise, and a number of opportunities to experience and review the leadership of other trainees.

Ø              Varied - The course content below identifies the range of training methods are used, including presentations, discussions (pairs, group and plenary), team and leadership exercises and personal reflection.

Ø              Action-oriented - trainees are required to draw up a plan of specific actions, based on their learning during the course, and to commit themselves to applying them upon their return to work.

Ø              Challenging - trainees will be encouraged to face up to the demands of their industry roles

Ø              Enjoyable - people learn best when they are enjoying themselves, and they will on this course!

The course will be delivered by a highly experienced Hospitality Leadership associate trainer, who is accredited by The Adair Leadership Foundation.

And the learning and support does not cease when the trainees go back to work! Hospitality Leadership can provide follow-up, one-to-one mentoring by the Course Trainer who delivered the training which will prove especially useful for the team leaders as they plan to introduce into their organisations the new leadership applications they have learnt during the course. Mentoring support will be available to each delegate by either telephone review sessions or email exchanges, for a period of three months after the course.  

Course Outcomes

At the end of the course, trainees will be able to:

Ø              Understand what is meant by leadership and the role of a team leader within a hospitality environment  

Ø              Understand and apply the principles of ACL™ within a hospitality workplace

Ø              Draw up a plan of action to improve their leadership skills according to the principles of ACL™

Benefits for Organisations

Organisations will benefit from team leaders who understand and apply effective leadership skills and:

Ø              Lead more highly motivated teams

Ø              Have higher levels of transferable leadership skills

Ø              Have the foundation of leadership skills upon which they can develop into operational leaders

Ø              Whose teams provide improved standards of service to external and internal customers

Ø              Whose teams contribute positively to their organisation's image and competitiveness

Ø              Whose teams enjoy lower levels of staff turnover

Course Overview

Click here for detailed description of each activity

DAY 1:

Session 1

Introductions

Course aims and objectives

Personal action sheets and individual aims and objectives

Completion of Motivation Questionnaire

Guide to practical exercises

Team Exercise - 'Cards'

Exercise review and debrief

Session 2

Group discussion - "Why is it that one person emerges and is accepted as a leader in a group of people? Consider what they are, what they do and what they may know"

Presentation - The Three Approaches to Leadership: qualities, situational and functional

Leadership Exercise 1 – ‘Jigsaw’

Exercise review and debrief

Session 3

Presentation - Action Centred Leadership™ - The Three Circles of Task, Team and Individual

Leadership Exercise 2 – ‘Mr Men’

Exercise review and debrief

Presentation - McGregor's X-Y Theory

Session 4

Presentation - Adair's Eight Points on Motivation

Leadership Exercise 3 - 'The Coat of Arms’

Exercise review and debrief

Consolidation of Day 1's learning, including leadership lessons from practical exercises

Evening - Read paper on ‘Effective Leadership’ by Alan Cutler

DAY 2:

Session 5

Presentation - Leadership Functions

Leadership Exercise 4 - 'The Matrix'

Presentation - Hertzberg's Approach to Motivation

Return of Motivation Questionnaire

Session 6

Leadership Exercise 5 - 'The Tower Contract'

Exercise review and debrief

Presentation - The Role of a Leader

Leadership Exercise 6 - 'Broadcast'

Exercise review and debrief

Session 7

Audio Presentation - Servant Leadership

Presentation – ‘Leadership Recipes – Learning the Lessons from The Hospitality Leadership Excellence Survey'

Session 8

Leadership Exercise 7 – ‘Letter Point’

Exercise review and debrief

Course review

Personal action planning

Course evaluation

Presentation of certificates

 Summary

In summary, The Inspirational Team Leadership Training Course, designed and delivered by Hospitality Leadership, is a sector-specific development programme for current or potential hospitality supervisors and junior managers. Run over two days, it uses as its foundation John Adair's Action Centred Leadership™ model and includes an opportunity for each trainee to practice and develop his or her personal leadership skills, leading up to the completion of a personal leadership action plan to be applied back in their work place. Following the course, the delegates have the opportunity of personal mentoring support by their Course Trainer to assist them in the development and application of their new leadership skills.

How is it Evaluated by Trainees?

Ask the team leaders from The Columbia Hotel and Resort, Cyprus ....

Ask all the team leaders who have attended the training to date .....

Average of all evaluation scores received (from 1 - 10):

1. Quality of course delivery by the trainer - 8.5

2. Quality of exercises - 8.8

3. Quality of course material - 8.7

4. How well did the course meet your objectives - 8.2

5. How relevant was the course to your working life - 8.1

6. What was your overall experience of the training - 9.1

And some of the comments from evaluation sheets:

"Challenged your leadership skills"

"Just perfect for me"

"Very enjoyable and challenging"

"Alan always pushes us to the limit"

"The course was full of humour"

"The leadership exercises pushed me out of my comfort zone"

"It was one of the best seminars I have ever attended"

"I've thoroughly enjoyed the experience and feel that everyone has learnt something about themselves"

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