LEADERSHIP DEVELOPMENT OPPORTUNITIES

Applying the findings of The Hospitality Leadership Excellence Survey, we offer courses designed specifically for the needs of  leaders at all levels within the hospitality industry, namely:

• Team Leaders - Employees who either currently lead small teams, such as junior managers or supervisors within restaurants, kitchens, reception or accommodation services, or are seen as having the potential to take up such a role.
• Operational Leaders - Middle managers to whom team leaders report: perhaps heads of department; area managers; or managers of medium-to-small units.
• Strategic Leaders - Those who have the responsibility of shaping the strategic direction of an organisation, or who are owners of their own companies

These courses are unique, challenging learning opportunities, designed for hospitality leaders who 'aspire to inspire' their staff to deliver exceptional customer service and, as a result, drive their business forward:

Team Leader Training Course. A two-day course for junior managers or supervisors who lead small teams, perhaps within restaurants, kitchens, reception or accommodation services. The course has been designed in association with The John Adair Leadership Foundation, and is delivered by Adair accredited trainers.

Undergraduate Training Course.  A two-day leadership training course for universities to offer their hospitality undergraduates in advance of their industrial placement or final graduation. It can be delivered on consecutive days, separate days or over four half days. As above, this course is also based on the principles of The John Adair Leadership Foundation and is delivered by one of its accredited trainers.

Team Leader Audio Learning Programme. A training programme, with a work book and six lively tutorials downloaded from the internet or sent by post, for hospitality team leaders who would prefer to be in control of their own learning. Offering their staff the opportunity to study at their own pace, in their own environments, this is also a particularly cost-effective alternative for employers.

Leadership Master Class.  An intense, three-day programme for operational leaders who are recognised as having the potential to take up more senior, strategic roles within their organisations. Suitable for middle managers, heads of department, or managers of small units.

Support for Strategic Leaders.  It is our belief that the training room may not be the most appropriate learning environment for leaders who have progressed to hold a strategic role within their organisations, yet even senior managers may benefit from enhancing their leadership skills through contact and sharing with others who have experienced similar challenges. Hence, our approach to leadership development for strategic leaders is through Action Learning Programmes and one-to-one mentoring with senior figures within our industry.  Please contact our Principal, Alan Cutler, alan@hospitalityleadership.com, for more information.

Company Leadership Retreats.  The School of Hospitality Leadership can design and deliver management 'away days' and residential retreats to meet the leadership challenges facing companies and organisations. Their content would be based on the specific leadership needs of the managers attending and would be designed and agreed with the organisation's senior management in advance of the event.