Aspire to Inspire

CONTENTS

Introduction                                                                   

PART I – HOSPITALITY LEADERSHIP

1.1   What is leadership?                                                

1.2. What Makes a Great Leader                                              

1.3. Action Centred Leadership                                     

1.4. The Twenty-first Century Hospitality Leader           

1.5. Growing Hospitality Leaders                                   

1.6. The Enduring Culture of Hotel Founders                  

PART II – HOSPITALITY LEADERSHIP CHAMPIONS

Introduction                                                                   

2.1 ‘From Humble Beginnings’                                               

        James Horler, Ego Restaurants

2.2 ‘A Project I Would Not Want To Repeat!’              

      John Stauss, Four Seasons Hotels

2.3 ‘Money Matters’                                                   

      Stuart Bowery, Marriott Hotels

2.4 ‘Going Strategic’                                                  

      Graham Olds, Holroyd Howe

2.5 ‘A Family Culture’                                            

      Gary Dodds, Marriott Hotels

2.6 ‘Finding His Spiritual Home’                                         

      Stephen Phillips, Brookwood 

2.7 ‘Leadership Dreams’                                           

      David Hughes, Premier Inn

2.8 ‘Changing Hearts and Minds’                              

      Phil Scott, Premier Inn

2.9 ‘Franchising Leadership’                                    

        Elliott Jardine, McDonald’s

2.10 ‘A Restaurant Opening Specialist’                       

       Graham Baker, Ego Restaurants

2.11 ‘The McDonald’s Myth’                                      

       Pritpal Sagoo, McDonald’s

2.12 ‘Hygiene Matters’                                                 

       Martina Dudasova, Malmaison

APPENDICES

A. John Adair                                                              

B. Hospitality Leadership Excellence Survey             

C. Inspirational Team Leadership                                  

D. Management Checklist for TNAs                           

E. Pearls of Wisdom                                                    

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